Remediation Payments: More Than Just Payroll

Once you’ve calculated what’s owed, paying employees might sound simple — just transfer the money and move on. But in reality, remediation payments are rarely that straightforward. They are complex projects that touch compliance, communication, and risk management all at once.

Why It’s Not So Simple

Current employees
Even when staff are still on your books, payments aren’t always smooth. HR and managers are already busy with business-as-usual. Add in hundreds of queries, union involvement, and technical questions, and the process quickly becomes overwhelming.

Former employees
This is where things get really complicated:

• Contact details may be outdated, or limited to an old company email.
• Bank accounts, IRD numbers, and KiwiSaver details are often no longer valid.
• Some left years ago, changed names, moved overseas, or — in some cases — passed away.

Suddenly, a “simple payment” becomes a high-risk process that can damage trust if not handled correctly.

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How PPS Makes the Difference

At Premium Payroll Solutions, we’ve managed over 20 remediation payment projects across New Zealand. What we’ve learned is clear: remediation is not just a payroll task — it’s a project that requires planning, structure, and expertise.

1. A Project Management Approach

We run remediation payments as full-scale projects. That means:

• Clear timelines and milestones
• Defined roles and responsibilities
• Stakeholder alignment across HR, Finance, Legal, and Unions
• End-to-end visibility and reporting

This structured approach ensures payments are delivered accurately, on time, and with accountability.

2. Secure Processes and Trusted Communication

We use safe, proven methods to confirm banking, tax, and KiwiSaver details. Just as importantly, we help employees trust the process. In a world full of scams, reassurance and legitimacy matter.

3. Taking the Admin Off Your Plate

From email campaigns to phone queries, we manage all communications directly. Your people stay focused on their day jobs while we handle the noise.

4. Experience With Every Scenario

We’ve seen it all — from union disputes, to overseas ex-employees, to estates for staff who have passed away. With every challenge, we bring tested solutions and practical answers.

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The PPS Perspective

For us, remediation payments are not “just payroll.” They are complex, high-stakes projects that test an organisation’s systems, people, and reputation. Our role is to take ownership of that project — planning it, managing it, and delivering it with precision.

That’s what turns a compliance headache into a controlled, trusted outcome.
That’s the premium difference.

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